Your Privacy Is Our Responsibility

1. Introduction

33bk ("we", "our", "platform") is an online gaming service provider. This privacy policy describes how we collect, use, disclose, and protect your personal information when you use our website, mobile application, or related services.

By using our services, you accept the terms of this privacy policy. This policy may be updated from time to time, so we encourage you to review it regularly. If there are any significant changes, we will send a notification to your registered email.

2. What Information We Collect

We collect various types of information when you create an account and use services at 33bk. This information is divided into two main categories:

2.1 Information You Provide

This includes information you give us directly:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for KYC verification)
• Financial transaction information: deposit or withdrawal details via bKash, Nagad, Rocket, Upay, or bank transfer
• Gaming activity and betting history
• Content of communications with our support team

2.2 Automatically Collected Information

When you browse our platform, our system automatically collects certain technical information:

• IP address and device type
• Browser type and operating system
• Pages visited, click activity, and time spent on the site
• Login and logout times and dates
• Referral source (how you arrived at the site)
• Cookie data (see section below)

3. How We Use Information

Information collected from you is used for the following purposes:

3.1 Service Delivery and Operations

• Creating, managing, and verifying your account
• Processing deposits and paying out winnings
• Running gaming activities smoothly
• Providing bonuses, promotions, and VIP rewards
• Providing 24/7 live chat and email support

3.2 Security and Fraud Prevention

• Detecting suspicious transactions and activity
• Preventing the creation of multiple accounts
• Complying with anti-money laundering (AML) policies
• Ensuring the platform's cybersecurity

3.3 Responsible Gaming

• Monitoring unusual gaming behaviour
• Enforcing self-exclusion requests
• Providing spending limit and time limit settings

3.4 Communication and Information

• Informing you about new promotions and offers (subject to your consent)
• Notifying you of system updates and policy changes
• Sending important account-related messages

4. Cookie Policy

Cookies are small text files stored in your browser. 33bk uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences (such as language).
• Analytics Cookies: To understand how users interact with the site.
• Marketing Cookies: To show relevant ads and offers (subject to your consent).

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

5. Information Sharing and Disclosure

33bk does not sell your personal information to third parties. However, information may be shared in the specific circumstances below:

5.1 Service Provider Partners

We work with trusted third-party service providers — such as payment processing companies (bKash, Nagad, Rocket, Upay, and bank transfer services), technology partners, and fraud detection firms. These partners are bound by confidentiality agreements with us and may only use information for specified purposes.

5.2 Legal Obligations

Where required to comply with a court order, government investigation, or other legal obligation, we may be required to share information with authorities in accordance with applicable law.

5.3 Business Transfers

In the event of a business sale, merger, or acquisition, your information may be transferred to the new owning entity. We will notify you in advance in such circumstances.

6. Data Protection Measures

33bk uses multiple industry-standard security layers to keep your information secure:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Data Encryption: Sensitive information (passwords, payment details) is stored in encrypted form.
• Access Controls: Only authorised staff can access the information they need.
• Two-Factor Authentication (2FA): For additional security on your account.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Firewall and Anti-Fraud Systems: To block unauthorised access and suspicious activity.

While we take the highest precautions, no digital system is completely foolproof. If you suspect any security issue, contact us immediately at [email protected].

7. Data Retention Period

33bk does not retain your information longer than necessary. General guidelines are set out below:

• Active Accounts: Information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal and regulatory reasons.
• Financial Records: Transaction-related information is kept for the period required under financial regulations.
• Marketing Data: You are removed from marketing communications lists as soon as you unsubscribe.

Once the retention period ends, information is securely deleted or anonymised.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You have the right to know what information we hold about you and to receive a copy.

8.2 Right to Rectification

If any of your information is incorrect, you can request that it be corrected. Many details can be changed directly from your account settings.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal, regulatory, or contractual obligations.

8.4 Right to Restrict Processing

You can object to or restrict the processing of your information for specific purposes.

8.5 Right to Opt Out of Marketing

You can stop receiving promotional emails or messages at any time. To do so, contact [email protected] or use the unsubscribe link in any email.

9. Protection of Minors

33bk strictly does not provide services to anyone under the age of 21. We verify date of birth at registration, and where applicable, identity documents, to confirm age.

If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be suspended. If you believe a minor has registered on our platform, please notify us at [email protected].

10. Policy Changes and Updates

33bk reserves the right to change this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.

For significant changes, we will:

• Send a notification to your registered email.
• Display a notification after you log in to the platform.
• Where necessary, request your consent again to accept the updated policy.

If you continue to use the service after a policy change, you will be considered to have accepted the updated policy. If you do not agree with the changes, you have the option to close your account.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us using the details below:

• Email: [email protected]
• Live Chat: Available 24/7 on the website
• Support Language: Bengali and English

Our privacy team will review your request as quickly as possible and take the necessary steps. 33bk is always committed to working with you on the basis of transparency and fairness.

For more details, please also read our Terms and Conditions and Responsible Gaming pages.